Guarantee & Returns
We are so confident in the quality of our programs that we make a full, 90 day guarantee on shipped programs.
This is not a feeble, "If your DVD stops working, we'll replace it" guarantee. Here, if you think the program you ordered doesn't deliver, you can send it back and get the money you paid for the program back. Instructions on how to do so are on your receipt.
Combating Fraud
Because we have such a strong guarantee, we've seen an upsurge in fraudulent orders. There are "customers" who put in one order, wait a few days and put in another order before the guarantee on the first order expires. They return the first order once the second has been shipped and eventually return both orders. These folks ordered with the idea of returning everything.
Anotehr fraud technique is to order a lot at once--and then return all items.
We've figured out a way to protect ourselves while still giving you the strongest guarantee in the industry.
Guarantee
Physical (shipped) items carry a 90 day guarantee starting from the time you receive them. If you'd like to return an item, follow the instructions on your receipt.
If you get something from us and are going to return it, don't order any additional items! When you later order additional products, you are indicating you are satisfied with earlier purchases and agreeing not to return them. The 90 day guarantee applies only to your most recent order. However, we will replace any defective materials up to 90 days on any order.
If you order multiple products in a single order, the guarantee applies only to one item in the order (your choice on the item).
Guarantee on Certification Programs
If you buy one of our certification programs and use it to get certified with a professional organization, you can not return the course for a refund (duh). If you attempt to return the course after becoming certified, we will contact the organization and suggest you be dismissed for unethical behavior.
Sincerely,
Keith Livingston
President: Advancing Ideas LLC