Shipping FAQ

General Shipping Questions

How much is shipping and handling?

We don’t make money on shipping (I actually lose money on shipping)! I offer flat-rate shipping. It’s $4.99 to the US and $12.99 internationally.

When will my package be shipped?

Orders are typically shipped within two business days.

How long will it take for my package to arrive?

According to the USPS web site, Priority Mail takes 3 – 5 business days and Priority Mail International, 4 – 6 business days. Plus, it takes my people a couple days to manufacture and ship. So, depending on where you are, you’ll probably get your package in about a week to ten days (domestically), and two or three weeks for international. These are typical delivery times but packages are not guaranteed to arrive within that time frame. Also, please note that these are business days and do not include Saturday, Sunday and holidays. If you’re an international customer, your country’s customs office may delay your package. It’s rare, but if it happens, please recognize that I don’t control your government.

How can I track the progress of my order?

We, or our shipping partners will send you an email letting you know when your order has shipped. Your order may or may not have tracking/delivery confirmation available.

Can I ship to a PO Box?

Yes. However, there are two problems with shipping to P.O. Boxes.

1) Sometimes the article is lost or stolen at the P.O. Box.
2) Fraudulent purchasers who receive the product can claim that the product was never received.

This problem is so severe that many shippers refuse to ship to P.O. Boxes!

Here’s our policy for P.O. Boxes.

We ship to P.O. Boxes and offer the same refund policies and guarantees. If the purchaser claims the item was not received, we will ship a second identical item to them via a postal method that includes tracking. Both parties agree that if the tracking indicates the item was delivered, the item is considered to have been delivered. This second item will have no refund guarantee.

International Orders

Do you ship internationally?

Yes. We ship internationally via Priority Mail International.

Can you put a low value on my package contents so I won’t have to pay import fees?

We declare a low value on all packages so that packages clear customs quickly and with minimum fuss.

Special Instructions

Occasionally, someone sends me a note with their order to “please leave the package on the back porch” or something of that nature. Please realize, I don’t deliver these packages in person and have no way to get that message to the person who will.

Ordering Multiple Items

I have more than one company that manufactures my CDs, DVDs and books.  Sometimes if you order multiple items, different items may come from different suppliers. That means your programs may arrive separately. If you have any questions about any order, feel free to let me know and I’ll track it down for you.

Keith Livingston